Privacy Policy

1. Who We Are

Clear Signal Media LLC operates FinishYourApp.com, a hosted platform that helps business customers send application reminders and related messages to their leads and customers. In most cases, we act as a “service provider” or “processor” of personal data on behalf of our business customers.

2. Scope of This Policy

This Policy describes how we handle personal information in connection with:

• Our website at FinishYourApp.com and any related landing pages;
• Our hosted platform and APIs used by business customers; and
• Communications we send or receive in the course of providing our services.

Our business customers may have their own privacy policies that apply to the end users and leads they engage with. Where we process personal data on behalf of a customer, that customer’s policy and agreements with its users may govern.

3. Information We Collect

The information we process falls into two general categories: (a) information you provide directly to us as a business customer, and (b) information we process on your behalf about your end users and leads.

3.1. Information You Provide to Us

• Business contact information (name, email address, phone, title, company);
• Account credentials and authentication data;
• Billing and payment-related information (handled by our payment processors);
• Correspondence and support requests;
• Use-case descriptions, sample message content, and campaign details.

3.2. Information We Process About Your End Users

When you use our platform, you may provide or connect data about your leads and end users, such as:

• Phone numbers and country codes;
• Names or identifiers associated with the phone numbers;
• Application or form status (for example, “started”, “abandoned”, “completed”);
• Message content, delivery status, and response logs (including STOP/HELP keywords);
• Click events on links we track for your campaigns.

You represent and warrant that you have all necessary rights, consents, and notices in place to provide this information to us and to use it through our services.

3.3. Technical & Usage Information

We may also collect limited technical information when you visit our website or use our platform, such as:

• IP address, browser type, and device identifiers;
• Pages visited, referring URLs, and timestamps;
• Basic diagnostic and logging information to maintain and secure the service.

4. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our services and platform;
• Send and deliver messages on your behalf and track performance;
• Monitor and improve the reliability, security, and quality of our services;
• Assist with carrier and messaging compliance requirements;
• Communicate with you about your account, support requests, and service updates;
• Comply with legal obligations and enforce our agreements.

5. Legal Bases (Where Applicable)

In jurisdictions that require a legal basis for processing, we rely on:

• Performance of a contract – to provide services under our agreement with you;
• Legitimate interests – to secure, improve, and promote our services;
• Consent – where you or your end users have provided consent to specific processing activities (for example, to receive text messages).

6. How We Share Information

We do not sell personal information. We may share information in the following ways:

• Service providers: With vendors who assist us in operating the platform, such as hosting providers, analytics services, and communications carriers. These vendors are bound by contractual obligations to protect the information and use it only for our specified purposes.
• Carriers and aggregators: With telecommunications carriers, messaging aggregators, and related providers as needed to deliver messages and maintain compliance.
• Legal and safety: Where required by law, subpoena, or other legal process, or when we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of any person.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our assets, subject to appropriate confidentiality protections.

7. Data Retention

We retain information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data, your configuration settings, and applicable law.

If you are a business customer, you may request deletion or export of certain data through your account or by contacting us, subject to our legal and contractual obligations.

8. International Transfers

Our services may be provided from servers located in different countries, and information may be accessed by our personnel and service providers around the world. Where required, we implement appropriate safeguards for cross-border data transfers.

9. Your Choices & Rights

If you are an end user who has received messages sent through our platform, your primary relationship is with the business that contacted you. You should direct requests to access, correct, or delete your information to that business, which may then work with us to address your request.

If you are a business customer, you may access and update account information through the platform or by contacting us directly.

10. Cookies & Tracking Technologies

We may use cookies and similar technologies on our website to understand how visitors use the site and to improve our services. You can typically control cookies through your browser settings, but disabling certain cookies may affect site functionality.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our services are not directed to children under the age of 13 (or other age as defined by local law), and we do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice. Your continued use of the services after changes take effect indicates your acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Email: privacy@finishyourapp.com
Mailing address: Clear Signal Media LLC, 905 Fieldstone Way, Woodstock, GA 30189
General support: support@finishyourapp.com